This blog is now archived
This blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can...
Assisted digital user personas
Posted by:
Angela Collins Rees, Posted on:
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Categories:
exemplar services, government service design manual, user research
We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.
Getting the right assisted digital support to people who need it most
Posted by:
Roxanne Asadi, Posted on:
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Categories:
about assisted digital, digital inclusion, digital take-up, exemplar services, government service design manual
As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.
Understanding our services, supporting our users
Posted by:
Richard Smith, Posted on:
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Categories:
digital by default service standard, digital inclusion, exemplar services
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
An extra assisted digital tool for service managers
Posted by:
Rosalyn Vaughan, Posted on:
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Categories:
digital by default service standard, exemplar services, government service design manual
We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.
How the assisted digital team works
...team works and who is responsible for what. The team is lead by Clive Richardson, our Head of Assisted Digital. Our purpose as a team is to make sure that...
Understanding assisted digital users and their needs
Posted by:
gov.uk archive author, Posted on:
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Categories:
assisted digital in action, digital inclusion, exemplar services, user research
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
Working in partnership to support service users in Sunderland
Posted by:
Richard Smith, Posted on:
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Categories:
assisted digital in action, digital take-up, partnership working
...and would like to say a big thank you to Liz, Helen, Tony, Margaret, Alison and Rose from Sunderland City Council. We’d also like to thank Emma and the whole...
Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
The Digital by Default Service Standard came into full force at the start of April.
Dagenham One Stop Shop
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
Focus on users
Posted by:
Angela Collins Rees, Posted on:
-
Categories:
digital inclusion, digital take-up, meet the team, user research
Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.