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digital by default service standard

Walk-in’ the Talk - piloting assisted digital support at convenient times and places

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Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.

No stone left unturned: Find an apprenticeship assisted digital user research

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Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic. 

Improving the assisted digital guidance and assessment requirements

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We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance.