Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services.
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services.
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services.
GDS assisted digital lead Alan Rider reflects on some of the best examples he has seen of services' assisted digital support.
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.
We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance.
Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard
An increasing number of services are coming in for assessments against the Digital by Default Service Standard.