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Alan Rider

A tricky business - researching assisted digital needs for business users

Posted by: , Posted on: - Categories: about assisted digital, assisted digital in action, partnership working
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GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.

No stone left unturned: Find an apprenticeship assisted digital user research

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Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic. 

Hedge cases not edge cases: developing assisted digital support for Rural Payments

Posted by: and , Posted on: - Categories: assisted digital in action, exemplar services, partnership working, user research

Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.