In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.
We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance.
We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.
As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.
We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.