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digital inclusion

Read posts about digital inclusion written by the assisted digital team. For more posts on this subject, visit the digital inclusion blog.

No stone left unturned: Find an apprenticeship assisted digital user research

Photo of potential apprentice

Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic. 

Assisted Digital for Redundancy Payments Service

Photo of research in CAB

The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place