Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service.
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service.
GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability.
Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on assisted digital overseas
Vanessa Clynes, User Experience Manager for the Employer Digital Service shares some of the challenges she faced when researching the assisted digital needs of business users.
GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support.
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
Since our previous blog, we have been building and reviewing some guidance around supporting assisted digital users through GOV.UK Verify. Here are some areas for service teams to consider when developing their assisted digital support.