I am a transformation analyst, working with departments to develop assisted digital support for digital by default services.
We recently added a page to the Government Digital Inclusion Strategy which maps the digital by default exemplar services, and registration for identity assurance, against the digital inclusion scale.
Last month, Alan Rider, Catherine Obradovic and I visited Sunderland City Council.
Last month, Alan Rider, Roxanne Asadi, Katie Lee, Josephine Farr and I visited Dagenham One Stop Shop in the London Borough of Barking and Dagenham.
Around four months ago, we launched the assisted digital action plan onto the Government Service Design Manual in order to help service managers and digital delivery teams across government who are building digital by default services.