Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard
Angela Collins Rees
During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.
We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.
Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.