Angela Collins Rees

4 steps to get going with assisted digital research

Angela Collins Rees, 20 November 2014 - about assisted digital, digital by default service standard, partnership working, user research

Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard

Assisted Digital should be part of your research plan

Angela Collins Rees, 7 November 2014 - about assisted digital, user research

During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.

Assisted digital user personas

Angela Collins Rees, 28 August 2014 - exemplar services, government service design manual, user research

We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.

Focus on users

Angela Collins Rees, 28 November 2013 - digital inclusion, digital take-up, meet the team, user research

Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.

This blog is now archived

You can now read about assisted digital on the GDS blog.

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