Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service.
about assisted digital
Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on assisted digital overseas
Richard Palfery, analyst in the GDS Assisted Digital team, reflects on his experience of recruiting research participants with assisted digital support needs.
GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.
Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up.
The Environment Agency’s Frazer Rhodes, from the National Flood Resilience Team explains how their Flood Warning service is developing high quality support for their offline users.
We held Digital Training and Support Framework Industry Engagement events, here is an overview of the themes and supplier responses.