Skip to main content

exemplar services

Walk-in’ the Talk - piloting assisted digital support at convenient times and places

Photo of research participant

Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.

No stone left unturned: Find an apprenticeship assisted digital user research

Photo of potential apprentice

Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic. 

Hedge cases not edge cases: developing assisted digital support for Rural Payments

Posted by: and , Posted on: - Categories: assisted digital in action, exemplar services, partnership working, user research

Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.

Improving the assisted digital guidance and assessment requirements

Assisted digital service manual screetshot

We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance.