GOV.UK
Back to the future - assisted digital retrospective workshop
GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability.
Walk-in’ the Talk - piloting assisted digital support at convenient times and places
Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.
All ab(r)oard - assisted digital overseas
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on assisted digital overseas, facilitated by Richard Palfery in …
Getting the balance right: mapping users on the digital inclusion scale
Ana Cecilia Santos, a user researcher working on redesigning the Ministry of Justice's Help with fees service, talks about how the team is capturing it's users online skills and access and mapping these across the Digital Inclusion scale.
Rollercoaster recruitment ride - A story of recruiting participants with Assisted Digital needs
Richard Palfery, analyst in the GDS Assisted Digital team, reflects on his experience of recruiting research participants with assisted digital support needs.
Unearthing assisted digital needs of employers
Vanessa Clynes, User Experience Manager for the Employer Digital Service shares some of the challenges she faced when researching the assisted digital needs of business users.
Digital Training and Support Framework: Supplier Clarification Event 8th December 2015
We held the Digital Training and Support Framework Supplier Clarification Event in London on 8th December 2015.
A tricky business - researching assisted digital needs for business users
GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.
Digital training and support framework is open for submissions
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support.
Getting your ducks in a row
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard