Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on assisted digital overseas
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly.
Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up.
Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route.
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service.
Recently, Ministry of Justice Digital Services made it possible to book a prison visit online.
As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.
Last month, Alan Rider, Catherine Obradovic and I visited Sunderland City Council.
The Digital by Default Service Standard came into full force at the start of April.