This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can also find out more here: Assisted digital in the Service …
I'm a design researcher from the Helen Hamlyn Centre for Design, working with GDS on a project looking at how assisted digital support can meet the needs of older people.
Around four months ago, we launched the assisted digital action plan onto the Government Service Design Manual in order to help service managers and digital delivery teams across government who are building digital by default services.
The assisted digital programme is based in the Government Digital Service (GDS).