This blog is now archived
This blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can...
How to test and refine assisted digital support before going live
Posted by:
Katie Regan and Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, partnership working, user research
Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service.
Suppliers now on the Digital Training and Support Framework
Posted by:
Richard Palfery, Posted on:
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Categories:
assisted digital in action, digital inclusion, Procurement
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service.
Back to the future - assisted digital retrospective workshop
Posted by:
Alan Rider, Posted on:
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Categories:
assisted digital in action, assisted digital performance, partnership working
GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability.
Walk-in’ the Talk - piloting assisted digital support at convenient times and places
Posted by:
Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, exemplar services, user research
Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.
All ab(r)oard - assisted digital overseas
Posted by:
Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital take-up, partnership working, user research
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on assisted digital overseas
Getting the balance right: mapping users on the digital inclusion scale
Ana Cecilia Santos, a user researcher working on redesigning the Ministry of Justice's Help with fees service, talks about how the team is capturing it's users online skills and access and mapping these across the Digital Inclusion scale.
Rollercoaster recruitment ride - A story of recruiting participants with Assisted Digital needs
Richard Palfery, analyst in the GDS Assisted Digital team, reflects on his experience of recruiting research participants with assisted digital support needs.
Unearthing assisted digital needs of employers
Posted by:
vanessaclynes, Posted on:
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Categories:
assisted digital in action, partnership working, user research
Vanessa Clynes, User Experience Manager for the Employer Digital Service shares some of the challenges she faced when researching the assisted digital needs of business users.
Digital Training and Support Framework: Supplier Clarification Event 8th December 2015
We held the Digital Training and Support Framework Supplier Clarification Event in London on 8th December 2015.
A tricky business - researching assisted digital needs for business users
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, partnership working
GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.