Assisted digital

Assisted Digital for Redundancy Payments Service

Redundancy Payments Service Team and Richard Palfery, 20 March 2015 - about assisted digital, assisted digital in action, digital inclusion, user research

The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place

Tales of the unexpected: Visas assisted digital research

Katy Arnold and Alan Rider, 13 February 2015 - about assisted digital, exemplar services, user research

Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected results.

Hedge cases not edge cases: developing assisted digital support for Rural Payments

Sue Buzzeo and Alan Rider, 28 January 2015 - assisted digital in action, exemplar services, partnership working, user research

Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.

Improving the assisted digital guidance and assessment requirements

Ben Carpenter - Inclusive services lead, 5 December 2014 - about assisted digital, digital by default service standard, exemplar services, government service design manual

...match the updates. The guidance now includes new information and definitions around assisted digital provision, as agreed through our cross-government work. For example, the guidance now explains; when services don’t...

4 steps to get going with assisted digital research

Angela Collins Rees, 20 November 2014 - about assisted digital, digital by default service standard, partnership working, user research

Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard

Common assessment recommendations we make to service teams about their assisted digital plans

Ben Carpenter - Inclusive services lead, 14 November 2014 - about assisted digital, digital by default service standard, user research

...into user needs ensures that nobody is excluded from the service and that taxpayers’ money is used to best effect. Whether a service does or doesn’t pass, we usually make...

Assisted Digital should be part of your research plan

Angela Collins Rees, 7 November 2014 - about assisted digital, user research

During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.