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Richard Palfery

Walk-in’ the Talk - piloting assisted digital support at convenient times and places

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Richard Palfery, analyst in the GDS Assisted Digital Team, describes a recent research pilot testing walk-in assisted digital support.

Assisted Digital for Redundancy Payments Service

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The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place