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It’s never too late to learn: the Student Loans Company’s Assisted Digital Journey

Posted by: , Posted on: - Categories: about assisted digital, assisted digital in action, user research
Picture of a chalkboard with Student Company Assisted digital written on it.

  Head of Product & Service Management at the Student Loans Company, Dave Thomson, describes how they developed assisted digital help for the Apply Online for Student Finance service for full time students.

No stone left unturned: Find an apprenticeship assisted digital user research

Photo of potential apprentice

Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.