As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.
We recently added a page to the Government Digital Inclusion Strategy which maps the digital by default exemplar services, and registration for identity assurance, against the digital inclusion scale.
We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.
Hi, I’m Josephine. I’ve been working with Angela Collins-Rees on a research project looking at assisted digital users across government.
The Digital by Default Service Standard came into full force at the start of April.
I'm a design researcher from the Helen Hamlyn Centre for Design, working with GDS on a project looking at how assisted digital support can meet the needs of older people.