Pilots are small-scale pieces of research with a limited number of a service’s users. They are a great way to test and iterate elements of your service.
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly.
Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up.
The Environment Agency’s Frazer Rhodes, from the National Flood Resilience Team explains how their Flood Warning service is developing high quality support for their offline users.
We held Digital Training and Support Framework Industry Engagement events, here is an overview of the themes and supplier responses.
Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route.
Since our previous blog, we have been building and reviewing some guidance around supporting assisted digital users through GOV.UK Verify. Here are some areas for service teams to consider when developing their assisted digital support.
We held two supplier engagement events, here is what we presented.
GDS assisted digital leads Roxanne Asadi and Alan Rider reflect on some of the common mistakes made when services start thinking about their offline support.