This blog is now archived
This blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can...
Digital training and support framework is open for submissions
Posted by:
cliverichardson, Posted on:
-
Categories:
assisted digital in action, digital inclusion, partnership working, Procurement
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support.
Getting your ducks in a row
Posted by:
Alan Rider, Posted on:
-
Categories:
about assisted digital, assisted digital in action, digital by default service standard, user research
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
What I did this summer: Six months of digital take up
Posted by:
daveworley, Posted on:
-
Categories:
about assisted digital, channel shift, digital take-up, exemplar services, government service design manual
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months.
Digital Take Up: Quick reactions result in more completions
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly.
Digital Take Up: How the Missing Type campaign boosted digital registrations for blood donation
Posted by:
daveworley, Posted on:
-
Categories:
about assisted digital, channel shift, digital take-up
Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up.
Exploring uncharted waters - offline support for flood warnings
Posted by:
frazerrhodes, Posted on:
-
Categories:
about assisted digital, partnership working, user research
The Environment Agency’s Frazer Rhodes, from the National Flood Resilience Team explains how their Flood Warning service is developing high quality support for their offline users.
Digital Training and Support framework: Industry Engagement Event, supplier feedback
Posted by:
cliverichardson, Posted on:
-
Categories:
about assisted digital, digital inclusion, Procurement
We held Digital Training and Support Framework Industry Engagement events, here is an overview of the themes and supplier responses.
Digital Take Up: Building confidence in a service to boost take up
Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route.
Including GOV.UK Verify in your assisted digital support
Posted by:
Roxanne Asadi, Posted on:
-
Categories:
about assisted digital, assisted digital in action, Identity Assurance
Since our previous blog, we have been building and reviewing some guidance around supporting assisted digital users through GOV.UK Verify. Here are some areas for service teams to consider when developing their assisted digital support.
Supplier engagement event update
We held two supplier engagement events, here is what we presented.