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David Thomson

It’s never too late to learn: the Student Loans Company’s Assisted Digital Journey

Posted by: , Posted on: - Categories: about assisted digital, assisted digital in action, user research
Picture of a chalkboard with Student Company Assisted digital written on it.

  Head of Product & Service Management at the Student Loans Company, Dave Thomson, describes how they developed assisted digital help for the Apply Online for Student Finance service for full time students.