This blog is now archived
This blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can...
Assistance not assumption: It’s always easier to start at the beginning
Posted by:
Roxanne Asadi and Alan Rider, Posted on:
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Categories:
about assisted digital, user research
GDS assisted digital leads Roxanne Asadi and Alan Rider reflect on some of the common mistakes made when services start thinking about their offline support.
Helping departments support their offline users
Posted by:
cliverichardson and beccyrussel, Posted on:
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Categories:
market engagement, partnership working, Procurement
We’ve issued a prior information notice (PIN) in the Official Journal of the European Union (OJEU).
Tips for assessing support for digital services - support design
Posted by:
Catherine Obradovic, Posted on:
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Categories:
about assisted digital, assisted digital performance, digital by default service standard, user research
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services.
Tips for assessing support for digital services - user research
Posted by:
Catherine Obradovic, Posted on:
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Categories:
assisted digital in action, assisted digital performance, digital by default service standard, user research
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services.
It’s never too late to learn: the Student Loans Company’s Assisted Digital Journey
Posted by:
David Thomson, Posted on:
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Categories:
about assisted digital, assisted digital in action, user research
Head of Product & Service Management at the Student Loans Company, Dave Thomson, describes how they developed assisted digital help for the Apply Online for Student Finance service for full time students.
Raising the standard - encouraging holistic design of public services
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
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Categories:
about assisted digital, digital by default service standard
...picked out the key points at which assisted digital support is now integrated. Points 1 & 2: Understanding user needs. Ongoing user research and user testing must now explicitly aim...
Going for gold: services leading the field in assisted digital
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, assisted digital performance, digital by default service standard, meet the team
GDS assisted digital lead Alan Rider reflects on some of the best examples he has seen of services' assisted digital support.
Credit where credits due - Assisted Digital Research for the Tax Credit Service
HMRC’s Sara Godfrey talks about her experience as an assisted digital lead for Tax Credits Service.
Waste Watchers: researching offline users of the Waste carrier registration service
Posted by:
Ruben Perez Huidobro, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service.
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.