During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.
Recently, Ministry of Justice Digital Services made it possible to book a prison visit online.
Government is transforming digital services to be so good that people prefer to use them, but what happens when a user can’t use the online service?
We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.
Hi, I’m Josephine. I’ve been working with Angela Collins-Rees on a research project looking at assisted digital users across government.
The Digital by Default Service Standard came into full force at the start of April.
Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.
I'm a design researcher from the Helen Hamlyn Centre for Design, working with GDS on a project looking at how assisted digital support can meet the needs of older people.