Assisted Digital should be part of your research plan
During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.
user research
Designing help to book a prison visit online
Posted by:
Nicole Kobilansky, Posted on:
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Categories:
assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
Recently, Ministry of Justice Digital Services made it possible to book a prison visit online.
Testing assisted digital support for Carer's Allowance
Posted by:
Katie Regan, Posted on:
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Categories:
assisted digital in action, exemplar services, user research
Government is transforming digital services to be so good that people prefer to use them, but what happens when a user can’t use the online service?
Assisted digital user personas
Posted by:
Angela Collins Rees, Posted on:
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Categories:
exemplar services, government service design manual, user research
We recently blogged about work we've been doing to understand assisted digital users and their barriers to using digital services.
Understanding assisted digital users and their needs
Posted by:
, Posted on:
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Categories:
assisted digital in action, digital inclusion, exemplar services, user research
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
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Categories:
digital by default service standard, digital take-up, exemplar services, user research
The Digital by Default Service Standard came into full force at the start of April.
Focus on users
Posted by:
Angela Collins Rees, Posted on:
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Categories:
digital inclusion, digital take-up, meet the team, user research
Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.
Exploring assisted digital for electoral registration with the Helen Hamlyn Centre for Design
...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...