digital by default service standard

Understanding our services, supporting our users

Richard Smith, 1 August 2014 - digital by default service standard, digital inclusion, exemplar services

We recently added a page to the Government Digital Inclusion Strategy which maps the digital by default exemplar services, and registration for identity assurance, against the digital inclusion scale.

An extra assisted digital tool for service managers

Rosalyn Vaughan, 2 July 2014 - digital by default service standard, exemplar services, government service design manual

We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.

Apprenticeship applications post-alpha assessment

Alan Rider, 2 May 2014 - digital by default service standard, digital take-up, exemplar services, user research

The Digital by Default Service Standard came into full force at the start of April.

Update to assisted digital action plan

Richard Smith, 10 October 2013 - digital by default service standard

Around four months ago, we launched the assisted digital action plan onto the Government Service Design Manual in order to help service managers and digital delivery teams across government who are building digital by default services.

Blog Assisted digital