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digital by default service standard

Understanding our services, supporting our users

Richard Smith, 1 August 2014 - digital by default service standard, digital inclusion, exemplar services

...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...

An extra assisted digital tool for service managers

Rosalyn Vaughan, 2 July 2014 - digital by default service standard, exemplar services, government service design manual

We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.

Apprenticeship applications post-alpha assessment

Alan Rider, 2 May 2014 - digital by default service standard, digital take-up, exemplar services, user research

The Digital by Default Service Standard came into full force at the start of April.

Update to assisted digital action plan

Richard Smith, 10 October 2013 - digital by default service standard

...we will continue to review and update the assisted digital action plan. Any feedback on the plan, including examples of best practice, would be welcome. We want to make sure...

This blog is now archived

You can now read about assisted digital on the GDS blog.

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