Read posts about digital inclusion written by the assisted digital team. For more posts on this subject, visit the digital inclusion blog.
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service.
Ana Cecilia Santos, a user researcher working on redesigning the Ministry of Justice's Help with fees service, talks about how the team is capturing it's users online skills and access and mapping these across the Digital Inclusion scale.
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support.
We held Digital Training and Support Framework Industry Engagement events, here is an overview of the themes and supplier responses.
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service.
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.
The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place
Over the last few months we have been doing a lot of work with services to identify what the user journey for assisted digital will be.
Recently, Ministry of Justice Digital Services made it possible to book a prison visit online.
As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.