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assisted digital in action

It’s never too late to learn: the Student Loans Company’s Assisted Digital Journey

Posted by: , Posted on: - Categories: about assisted digital, assisted digital in action, user research
Picture of a chalkboard with Student Company Assisted digital written on it.

  Head of Product & Service Management at the Student Loans Company, Dave Thomson, describes how they developed assisted digital help for the Apply Online for Student Finance service for full time students.

No stone left unturned: Find an apprenticeship assisted digital user research

Photo of potential apprentice

Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic. 

Assisted Digital for Redundancy Payments Service

Photo of research in CAB

The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place

Hedge cases not edge cases: developing assisted digital support for Rural Payments

Posted by: and , Posted on: - Categories: assisted digital in action, exemplar services, partnership working, user research

Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.