As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability.
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
We recently updated the Government Service Design Manual to help services understand and meet the requirements of criteria 10 of the Digital by Default Service Standard, which focuses on assisted digital.
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
The Digital by Default Service Standard came into full force at the start of April.
...that could help assisted digital users use a range of services on GOV.UK (not just electoral registration). Research findings I conducted interviews and workbook activities with seven people aged 62-90...