We held Digital Training and Support Framework Industry Engagement events, here is an overview of the themes and supplier responses.
about assisted digital
Since our previous blog, we have been building and reviewing some guidance around supporting assisted digital users through GOV.UK Verify. Here are some areas for service teams to consider when developing their assisted digital support.
GDS assisted digital leads Roxanne Asadi and Alan Rider reflect on some of the common mistakes made when services start thinking about their offline support.
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services.
Head of Product & Service Management at the Student Loans Company, Dave Thomson, describes how they developed assisted digital help for the Apply Online for Student Finance service for full time students.
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services.
GDS assisted digital lead Alan Rider reflects on some of the best examples he has seen of services' assisted digital support.
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service.
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.
The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in place