This blog is now archived
This blog is no longer being updated. Blog content relating to assisted digital is now published on the GDS blog. If you're interested in assisted digital and accessibility, you can...
gov.uk archive author
Raising the standard - encouraging holistic design of public services
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
-
Categories:
about assisted digital, digital by default service standard
...picked out the key points at which assisted digital support is now integrated. Points 1 & 2: Understanding user needs. Ongoing user research and user testing must now explicitly aim...
Improving the assisted digital guidance and assessment requirements
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
-
Categories:
about assisted digital, digital by default service standard, exemplar services, government service design manual
...match the updates. The guidance now includes new information and definitions around assisted digital provision, as agreed through our cross-government work. For example, the guidance now explains; when services don’t...
Common assessment recommendations we make to service teams about their assisted digital plans
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
-
Categories:
about assisted digital, digital by default service standard, user research
...into user needs ensures that nobody is excluded from the service and that taxpayers’ money is used to best effect. Whether a service does or doesn’t pass, we usually make...
Understanding our services, supporting our users
Posted by:
Richard Smith, Posted on:
-
Categories:
digital by default service standard, digital inclusion, exemplar services
...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...
How the assisted digital team works
...team works and who is responsible for what. The team is lead by Clive Richardson, our Head of Assisted Digital. Our purpose as a team is to make sure that...
Understanding assisted digital users and their needs
Posted by:
gov.uk archive author, Posted on:
-
Categories:
assisted digital in action, digital inclusion, exemplar services, user research
...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...
Working in partnership to support service users in Sunderland
Posted by:
Richard Smith, Posted on:
-
Categories:
assisted digital in action, digital take-up, partnership working
...and would like to say a big thank you to Liz, Helen, Tony, Margaret, Alison and Rose from Sunderland City Council. We’d also like to thank Emma and the whole...
Dagenham One Stop Shop
...One Stop Shop with queries on a range of council services - both digital and non-digital - from free school meals, to parking permits and making bill payments. A growing...
Exploring assisted digital for electoral registration with the Helen Hamlyn Centre for Design
...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....