GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability.
GDS assisted digital lead Alan Rider talks about how departments recently came together to share their views and experience on meeting business users’ needs for assisted digital support.
GDS assisted digital lead Alan Rider shares a few thoughts on preparing to have your support assessed against the digital service standard
GDS assisted digital leads Roxanne Asadi and Alan Rider reflect on some of the common mistakes made when services start thinking about their offline support.
GDS assisted digital lead Alan Rider reflects on some of the best examples he has seen of services' assisted digital support.
Jessica Gough, user research manager for the Find an Apprenticeship exemplar service talks about how they approached the challenges of researching with offline users of a service aimed at a younger demographic.
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected results.
Sue Buzzeo, Assisted Digital Project Manager for the Rural Payments service, talks about how they are putting in place help for farmers to claim their payments online.
The Digital by Default Service Standard came into full force at the start of April.