...making sure everyone is able to access this service. Before the new prison visit booking service launched, the only way to book a prison visit would be by receiving a...
...point for assisted digital looking across all new digital services. Home Office have put in place a dedicated team of assisted digital researchers working across all digital services to co-ordinate...
...sure it meets the Digital Service Standard. There are common patterns in approaches to developing this support which can make the difference between a ‘pass’ and a ‘not pass’ for...
...Agency’s Flood-line call centre, in a busy year can receive over 200,000 calls. To help reduce these calls and improve the service, the agency is developing a new real time...
...how they could work together to be more efficient in delivering support and to provide a better service for Greg. Working in small breakout groups, colleagues from departments mapped out...
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all...
...a supplier account on the eSourcing portal. Click the “Supplier eSourcing Registration” link to create a new account. Register your interest in applying to become a Digital Training and Support...
...with an AD need, but it was actually very helpful. We came out with figures similar to the wider survey carried out by BIS, and even better, we got 22...
...it wasn’t. This led us to wonder if touchscreens might be better for some people... Henley The other participants were helped at the brand new ArkHive identity shop by Timpson,...
...from six different departments and 14 different services. In the first part of the workshop, services openly shared what they knew about their overseas users’ assisted digital needs. There were...