...these users. It’s good to share Everyone made full use of the opportunity to network and collect useful contacts to follow up with afterwards and there was a clear appetite...
...would use to recruit were appropriate. Face to face recruitment would be used in the local area of the venues where we needed participants to arrive. The recruiter had experience...
...users who can't use GOV.UK Verify such as thin file users. Thin file users include people: under the age of 19 who have been in the UK for less than...
...a digital inclusion course, product or intervention Delivery of digital inclusion/basic digital skills training, and Digital inclusion marketing and promotion. We are currently writing formal guidance on how to use...
...digital skills can use digital by default services (GDS committed to doing this in Action 9 of the Government Digital Strategy). What is assisted digital? Digital by default includes people...
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected...
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...The first stage in designing needs assessment (or ‘triage’) for assisted digital is to understand how departments currently assess user needs and what works for their users. As part of...
...the wider user journey We visited jobcentres, speaking to staff who provide help to users involved in redundancies, observing and speaking to users to find out about their experiences. We...
...are building digital by default services. We use the plan as the basis for our work with exemplar services to help departments: understand how many of their users may need...