...sure it meets the Digital Service Standard. There are common patterns in approaches to developing this support which can make the difference between a ‘pass’ and a ‘not pass’ for...
...The framework The framework (a list of suppliers who’ve been pre-approved to bid for government contracts) will allow central government departments and wider public sector organisations to commission digital training...
...the street sign at Downing Street. NHSBT engaged with newspapers and broadcast media for features about blood donation. Stories about the removed letters started to appear online, and the #missingtype...
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly. We’ve all been there. Part way through buying concert tickets or applying for...
...because it was compiled through online approaches such as email, which wouldn’t reach participants with the greatest AD needs) and they didn’t have good coverage in the areas we were...
...a range of central government departments and services. ‘Retrospective’ is probably a misnomer, as the workshop wasn’t just looking back, but very much looking forward. Since the Government Approach to...
...Government Approach to Assisted Digital, there will be a core set of ways that assisted digital will be provided across services to make sure that people get consistent support and...
...additional support to use their digital by default service understand what these users’ needs are develop appropriate assisted digital support to meet these needs Assisted digital action plan We've...
...assisted digital users. Our team is working with departments to understand where services’ assisted digital requirements overlap. We want to develop a common approach to providing assisted digital across government....
...the persona ‘Greg’, a farmer with no internet access and low digital skills. The challenges he faces when he completes his application for a Common Agricultural Policy (CAP) payment are...