...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...
We are pleased to announce that the Digital Training and Support Framework now includes 54 approved suppliers. This award notice has been published on the Contracts Finder service. Many UK...
...do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion If you are aged 16 or under, please get the permission...
...how to assess assisted digital user research. Here’s what we look for when we assess a service team’s approach to designing support for their digital service. Unlike the on-screen part...
...our assisted digital approach as we develop it. Our survey has given us a good idea of the sectors to approach, and our contacts have given us inroads into those...
Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard According to the latest BBC...
Katy Arnold, Head of User Research Profession in the Home Office, talks about the approach they used to identify assisted digital users, which came up with some interesting and unexpected...
...to digital training or assisted digital support, you need to submit them to this framework first. How it works If your application to the Digital Training and Support framework is...
...and we’re not assuming any existing offline support does either. Regardless of what you’ve already got in place, the ‘user's first’ rule still applies. It’s very tempting to assume that...
...of services and an even wider range of approaches to DTU. Some services are making significant gains with take up. These contribute to the drive to hit the Chancellor’s target...