...own better? Our key learning point was that it might have been better to do the recruitment ourselves. We discovered that the agency’s recruiter had gone for the obvious options,...
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service. As this service moved towards being released as a public beta he has been researching...
...and money in making changes later. It can also lead to better outcomes for users. Over the past 2 years GDS has helped with a dozen assisted digital pilots to...
...is due to improvements that the team have made to the service based on a significant amount of research to better understand user needs. This has made the service simpler,...
...share their ideas for areas where we can help each other and join up? Many heads are better than one (or two) There was a palpable (and pretty noisy!) buzz...
...will it work for users, from end to end? In the beta assessment, the service team should talk about how they plan to test support in public beta. Testing should...
...with an AD need, but it was actually very helpful. We came out with figures similar to the wider survey carried out by BIS, and even better, we got 22...
...services There’s a lot of tired back office systems in government which could benefit from an upgrade, or better still a replacement. Whilst traditional methods continue to be used, there’s...
...users’ needs better we decided to carry out a high volume outbound telephone survey. The first step was to develop a suitable questionnaire. Our customer insight and operational specialists made...
...it wasn’t. This led us to wonder if touchscreens might be better for some people... Henley The other participants were helped at the brand new ArkHive identity shop by Timpson,...