Assisted digital programme
...can navigate the places they can get the support from. All new or redesigned digital services must have assisted digital provision in place to meet the Digital by Default Service...
Search results for VIPREG promo code for betwinner india New Zealand
All ab(r)oard - assisted digital overseas
Posted by:
Richard Palfery, Posted on:
-
Categories:
about assisted digital, assisted digital in action, digital take-up, partnership working, user research
...from six different departments and 14 different services. In the first part of the workshop, services openly shared what they knew about their overseas users’ assisted digital needs. There were...
Walk-in’ the Talk - piloting assisted digital support at convenient times and places
Posted by:
Richard Palfery, Posted on:
-
Categories:
about assisted digital, assisted digital in action, digital by default service standard, exemplar services, user research
...(See our blog post on the rollercoaster recruitment ride here). With all the ingredients in place for the pilot, we were ready to start! Newbury Half of the people recruited...
Unearthing assisted digital needs of employers
Posted by:
vanessaclynes, Posted on:
-
Categories:
assisted digital in action, partnership working, user research
...basic tasks online, but didn't feel confident with new systems or technology. Finding needles in haystacks When it comes to apprenticeships, we're always overwhelmed with large companies who are keen...
Going for gold: services leading the field in assisted digital
Posted by:
Alan Rider, Posted on:
-
Categories:
about assisted digital, assisted digital in action, assisted digital performance, digital by default service standard, meet the team
...point for assisted digital looking across all new digital services. Home Office have put in place a dedicated team of assisted digital researchers working across all digital services to co-ordinate...
Apprenticeship applications post-alpha assessment
Posted by:
Alan Rider, Posted on:
-
Categories:
digital by default service standard, digital take-up, exemplar services, user research
...new and re-designed digital services have to demonstrate how they will provide high quality assisted digital help for users to meet criterion 10 of the standard: 'Put appropriate assisted digital...
Assisted digital user personas
Posted by:
Angela Collins Rees, Posted on:
-
Categories:
exemplar services, government service design manual, user research
...new data comes in and will blog about how they evolve over time. We will also continue to encourage government departments to use the personas to consider carefully how they...
Exploring uncharted waters - offline support for flood warnings
Posted by:
frazerrhodes, Posted on:
-
Categories:
about assisted digital, partnership working, user research
...Agency’s Flood-line call centre, in a busy year can receive over 200,000 calls. To help reduce these calls and improve the service, the agency is developing a new real time...
Tips for assessing support for digital services - user research
Posted by:
Catherine Obradovic, Posted on:
-
Categories:
assisted digital in action, assisted digital performance, digital by default service standard, user research
...be focused on identifying needs for support for the new service, not what people think about the old one. 5. Has the service team identified and done user research with...
Designing help to book a prison visit online
Posted by:
Nicole Kobilansky, Posted on:
-
Categories:
assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
...making sure everyone is able to access this service. Before the new prison visit booking service launched, the only way to book a prison visit would be by receiving a...