Update to assisted digital action plan
...are building digital by default services. We use the plan as the basis for our work with exemplar services to help departments: understand how many of their users may need...
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Assisted Digital for Redundancy Payments Service
Posted by:
Redundancy Payments Service Team and Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital inclusion, user research
...the wider user journey We visited jobcentres, speaking to staff who provide help to users involved in redundancies, observing and speaking to users to find out about their experiences. We...
Getting your ducks in a row
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, user research
...have carried out research with users of the specific service how you have included potential users of the service and not just current users how your research included users with...
Digital Take Up: How the Missing Type campaign boosted digital registrations for blood donation
Posted by:
daveworley, Posted on:
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Categories:
about assisted digital, channel shift, digital take-up
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
Digital training and support framework is open for submissions
Posted by:
cliverichardson, Posted on:
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Categories:
assisted digital in action, digital inclusion, partnership working, Procurement
Public sector organisations will use the Digital Training and Support framework to compare and buy digital inclusion training services and assisted digital support. If you want to sell services related...
Going for gold: services leading the field in assisted digital
Posted by:
Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, assisted digital performance, digital by default service standard, meet the team
...as Prison Visits, Civil Legal Aid, and Redundancy Payments have also formed a detailed view of their assisted digital users by carrying out research and testing with low skilled users...
Unearthing assisted digital needs of employers
Posted by:
vanessaclynes, Posted on:
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Categories:
assisted digital in action, partnership working, user research
...users who identified themselves as having an AD need and who also agreed to take part in user testing. These were typically users in smaller businesses who were comfortable with...
Working in partnership to support service users in Sunderland
Posted by:
Richard Smith, Posted on:
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Categories:
assisted digital in action, digital take-up, partnership working
...Sunderland City Central Customer Service Centre. If a visitor to the centre can't use the council’s digital services independently (because they lack the skills or confidence), they are referred to...
Walk-in’ the Talk - piloting assisted digital support at convenient times and places
Posted by:
Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, exemplar services, user research
...clearly didn’t understand what the helper meant when offered the touchscreen so they used the mouse instead and struggled. Participant who has never used a mouse showing how she uses...
Getting the balance right: mapping users on the digital inclusion scale
...users skills. To do this we mainly used the responses from questions 1 and 2 above to understand users skills and access, plotted these on the scale, and colour coded...