In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months....
...increase the number of completed digital transactions and potentially reduce some of their contact centre costs too. Follow Dave on Twitter and don't forget to sign up for email alerts...
...continue to update the blog with additional information as the submission period goes on. Follow Clive on Twitter and don’t forget to sign up for email alerts to keep updated....
...over the coming months, so keep an eye out for those. Follow Alan on Twitter and don't forget to sign up for email alerts *http://resources.lloydsbank.com/insight/uk-business-digital-index/ UK Business Digital Index 2015...
...continue to update the blog with additional information as the submission period goes on. Follow Clive on Twitter and don’t forget to sign up for email alerts to keep updated....
...work we’ve done with them on other projects within the Skills Funding Agency. Follow SFA Digital on Twitter and don't forget to sign up for email alerts for future blogs....
...so it’s important that the needs of people with low online skills or those lacking access are represented in research and in the design of end-to-end services, including any support...
...had a good process in place we were able to reuse and build on the user research and needs we uncovered during the redesign of the paper form. From this...
...discussed how to deliver assisted digital support overseas. Some services wanted to clarify what the service standard requires in terms of assisted digital support overseas. The Government Service Design Manual...
...spread across services, so there is heaps of potential to share our collective capability more widely and for services to work together to help each other design and deliver high...