...part of our work to provide a unified approach to meet the needs of these hard-to-reach users. Follow Katy on Twitter and don’t forget to sign up for email alerts...
...test our assisted digital support with users, including in situations where the paper form is no longer so readily available.” Follow Assisted Digital on Twitter and don’t forget to sign...
...users rely on and how they access these. This research was invaluable in informing our plans for assisted digital support and also influenced the design of the service. We tested...
...cognitive walkthroughs of the prototype service with them to identify potential issues for assisted digital users. Contributing to co-design workshops. These discussed different solutions, focusing on the content and identifying...
I'm a design researcher from the Helen Hamlyn Centre for Design, working with GDS on a project looking at how assisted digital support can meet the needs of older people....
...is due to improvements that the team have made to the service based on a significant amount of research to better understand user needs. This has made the service simpler,...
Around four months ago, we launched the assisted digital action plan onto the Government Service Design Manual in order to help service managers and digital delivery teams across government who...
...promoted more widely. Our telephone flood warning messages need to play more slowly than they currently do. We should also provide the ability to replay the message. Those who are...
...service teams to put users who need assisted digital support at the heart of their service design. Follow Ben on Twitter and don’t forget to sign up for email alerts...
...early on in the process. This informed the design of their assisted digital help and also helped to improve the digital service itself. All made good use of research tools...