Introducing the assisted digital user journey
...Service Design Manual. "How will I be supported?" We’ve done a lot of work with services to understand what good support looks like for each channel. Our guidance in the...
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Assisted Digital should be part of your research plan
...also has a dedicated team who will support you with guidance, contacts and advice to help with your assisted digital research. Follow Angela on Twitter and don’t forget to sign...
Common assessment recommendations we make to service teams about their assisted digital plans
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
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Categories:
about assisted digital, digital by default service standard, user research
...users in digital service design You should include assisted digital users (those with low or no digital skills) in your research around the on-screen part of your service, not just...
4 steps to get going with assisted digital research
Posted by:
Angela Collins Rees, Posted on:
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Categories:
about assisted digital, digital by default service standard, partnership working, user research
...guidance, contacts and advice to help with your assisted digital transformation. Follow Angela on Twitter and don’t forget to sign up for email alerts [1] Figures from the GDS Data...
Improving the assisted digital guidance and assessment requirements
Posted by:
Ben Carpenter - Inclusive services lead, Posted on:
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Categories:
about assisted digital, digital by default service standard, exemplar services, government service design manual
We've been talking to service teams and content designers, getting their feedback on the Government Service Design Manual's assisted digital guidance. We want to make it as helpful as possible...
Hedge cases not edge cases: developing assisted digital support for Rural Payments
Posted by:
Sue Buzzeo and Alan Rider, Posted on:
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Categories:
assisted digital in action, exemplar services, partnership working, user research
...looking to share our experiences to help other services facing, or about to face, similar challenges. Follow Rural payments on Twitter and don’t forget to sign up for email alerts...
Tales of the unexpected: Visas assisted digital research
Posted by:
Katy Arnold and Alan Rider, Posted on:
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Categories:
about assisted digital, exemplar services, user research
...part of our work to provide a unified approach to meet the needs of these hard-to-reach users. Follow Katy on Twitter and don’t forget to sign up for email alerts...
Assisted Digital for Redundancy Payments Service
Posted by:
Redundancy Payments Service Team and Richard Palfery, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital inclusion, user research
...test our assisted digital support with users, including in situations where the paper form is no longer so readily available.” Follow Assisted Digital on Twitter and don’t forget to sign...
No stone left unturned: Find an apprenticeship assisted digital user research
Posted by:
Jessica Gough and Alan Rider, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital by default service standard, digital inclusion, exemplar services, user research
...users rely on and how they access these. This research was invaluable in informing our plans for assisted digital support and also influenced the design of the service. We tested...
Waste Watchers: researching offline users of the Waste carrier registration service
Posted by:
Ruben Perez Huidobro, Posted on:
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Categories:
about assisted digital, assisted digital in action, digital inclusion, digital take-up, exemplar services, user research
...cognitive walkthroughs of the prototype service with them to identify potential issues for assisted digital users. Contributing to co-design workshops. These discussed different solutions, focusing on the content and identifying...