...was Apprenticeship applications. The service was being assessed at the end of the alpha service design phase so it could move to beta. In order to pass the assessment the...
...Rose from Sunderland City Council. We’d also like to thank Emma and the whole team at ShARP. Follow Richard on Twitter and don't forget to sign up for email alerts...
...This will allow us to make sure there is appropriate provision in place to help these users. Follow Josephine on Twitter and don't forget to sign up for email alerts...
...of digital service transformation. They are also working with the GDS Identity Assurance Team to design assisted digital for identity assurance. User research and guidance Another way the assisted digital...
...for service managers to complete and consult against each of the design phases of their digital service. It complements existing guidance on assisted digital in the Service Design Manual (which...
...can find out more about what the digital inclusion team is up to by following their blog. Follow Richard on Twitter and don’t forget to sign up for email alerts...
...stage two: 1. Pre-service signposting This is how services promote their online channel before a user has contacted them, for example, through automated in-queue phone messaging or posters on the...
...the personas to consider carefully how they design their assisted digital provision to meet vulnerable users’ needs. Follow Angela on Twitter and don’t forget to sign up for email alerts...
...the Helen Hamlyn Centre for Design and explaining the difference between assisted digital and digital inclusion. We’ll now be blogging here about who we’re talking to and what we’re finding...
...of callers to prison booking phone lines All the hard work paid off. We used this data to design an assisted digital service for the 20% of users who have...