...so it’s important that the needs of people with low online skills or those lacking access are represented in research and in the design of end-to-end services, including any support...
...had a good process in place we were able to reuse and build on the user research and needs we uncovered during the redesign of the paper form. From this...
...discussed how to deliver assisted digital support overseas. Some services wanted to clarify what the service standard requires in terms of assisted digital support overseas. The Government Service Design Manual...
...spread across services, so there is heaps of potential to share our collective capability more widely and for services to work together to help each other design and deliver high...
...of the findings. Follow Katie Regan and Richard Palfery on Twitter and sign up for our email alerts to read our future blogs about pilots and other assisted digital content....
...is due to improvements that the team have made to the service based on a significant amount of research to better understand user needs. This has made the service simpler,...
Around four months ago, we launched the assisted digital action plan onto the Government Service Design Manual in order to help service managers and digital delivery teams across government who...
I'm a design researcher from the Helen Hamlyn Centre for Design, working with GDS on a project looking at how assisted digital support can meet the needs of older people....
...assisted digital research project run with the Helen Hamlyn Centre for Design, and look to explore further some of the specific design ideas that were developed. For the past couple...
...people who are offline or have low digital skills. We’ll continue to write about these on our blog. Follow Richard on Twitter and don't forget to sign up for email...