...The framework The framework (a list of suppliers who’ve been pre-approved to bid for government contracts) will allow central government departments and wider public sector organisations to commission digital training...
...sure it meets the Digital Service Standard. There are common patterns in approaches to developing this support which can make the difference between a ‘pass’ and a ‘not pass’ for...
...old service standard put support in just one of the 26 points, and service teams told us this encouraged a disconnected approach to designing digital services for users who can’t...
...was best to avoid these direct approaches at this stage as users could feel intimidated by being approached so directly and could be given the impression that we are harassing...
The Redundancy Payments Service will shortly be released as a public beta service having passed its recent service assessment on all 26 points, including putting appropriate assisted digital support in...
...draft personas to show how these barriers could prevent people from using government services online. We've made sure the personas apply across services. This is so we can represent the...
...Government Approach to Assisted Digital, there will be a core set of ways that assisted digital will be provided across services to make sure that people get consistent support and...
...route. In July 2015, the Carer’s Allowance digital service team hosted an event for partner organisations that advise users applying for Carer’s Allowance. The aim of the event was to...
...developing their assisted digital support. 1. Data and privacy considerations Each service has its own approach to data protection risk management and may enter data on behalf of the user...
...for service teams putting appropriate assisted digital support in place. They need to do this to meet point 10 of the Digital By Default Service Standard. Service teams that have...