...leading the way and showing how assisted digital should be done. The ‘Find an apprenticeship’ service in the Skills Funding Agency stands out in my mind as a service that,...
...test support to government digital services. Amongst others, we’ve worked with the Carer’s Allowance team at the Department for Work and Pensions. And the Student Loans Company on the Apply...
...and we’re not assuming any existing offline support does either. Regardless of what you’ve already got in place, the ‘user's first’ rule still applies. It’s very tempting to assume that...
...of services and an even wider range of approaches to DTU. Some services are making significant gains with take up. These contribute to the drive to hit the Chancellor’s target...
...exercise, I hope to develop some useful, empathic assisted digital personas that apply across government services. These personas will outline who the users are, the reasons they’re not online, the...
...a range of central government departments and services. ‘Retrospective’ is probably a misnomer, as the workshop wasn’t just looking back, but very much looking forward. Since the Government Approach to...
...because it was compiled through online approaches such as email, which wouldn’t reach participants with the greatest AD needs) and they didn’t have good coverage in the areas we were...
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly. We’ve all been there. Part way through buying concert tickets or applying for...
...the street sign at Downing Street. NHSBT engaged with newspapers and broadcast media for features about blood donation. Stories about the removed letters started to appear online, and the #missingtype...
...carried out activity). How could we support our Assisted Digital customers? To find this out we ran some focus groups. The first was a more traditional approach where we used...