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digital inclusion

Read posts about digital inclusion written by the assisted digital team. For more posts on this subject, visit the digital inclusion blog.

Understanding our services, supporting our users

Richard Smith, 1 August 2014 - digital by default service standard, digital inclusion, exemplar services

...takes to complete on average and how easy the service is to use on a mobile device. Services will be able to use the digital inclusion scale and these complexity...

Understanding assisted digital users and their needs

, 15 May 2014 - assisted digital in action, digital inclusion, exemplar services, user research

...user needs, and find out about possible assisted digital service solutions to meet these needs. Building our knowledge about assisted digital users Assisted digital users are people who can’t use...

Focus on users

Angela Collins Rees, 28 November 2013 - digital inclusion, digital take-up, meet the team, user research

Hello, I’m Angela and I’m a user researcher currently working in the assisted digital team.

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