Angela Collins Rees

4 steps to get going with assisted digital research

Angela Collins Rees, 20 November 2014 - about assisted digital, digital by default service standard, partnership working, user research

Put appropriate assisted digital support in place that’s aimed towards those who genuinely need it. - Point 10 in the Digital by Default Service Standard

Assisted Digital should be part of your research plan

Angela Collins Rees, 7 November 2014 - about assisted digital, user research

During the Digital by Default Service Assessment, every service will be assessed on whether the service team has identified who will need digital assistance and how best to provide it.