...making sure everyone is able to access this service. Before the new prison visit booking service launched, the only way to book a prison visit would be by receiving a...
...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....
...more work with lasting power of attorney, prison visit booking, and accelerated claims (part of the civil claims exemplar) to develop this and will be updating our guidance in the...
...support those user needs. The team working on the Prison Visit Booking service surveyed over 2,000 people who used the prison booking call lines. This helped them understand what some...
...which we are using them. Creating the personas We have been consolidating our assisted digital desk and field research to pull it together in a visual and engaging way. Our...
...There are estimated to be 250,000 new claims annually for Carer’s Allowance. In the week to 31st August, digital take-up was 69%, up from 25% in October 2013. This increase...
...We knew our project could have significant numbers of assisted digital users. Potential communities in this category may include: Waste carriers operating from rural areas with limited connectivity People working...
...Agency’s Flood-line call centre, in a busy year can receive over 200,000 calls. To help reduce these calls and improve the service, the agency is developing a new real time...
...point for assisted digital looking across all new digital services. Home Office have put in place a dedicated team of assisted digital researchers working across all digital services to co-ordinate...
...designing new systems using the same design principles as customer-facing services. Digital efficiency These new back office systems and super quick iterations mean that less has to be spent on...