...a new digital service which will make it as easy as possible for farmers to claim their Rural Payments. We recognise that some farmers, especially those living in remote rural...
...this, we have been working with the Lasting power of attorney, Prison visit booking, and Accelerated claims (part of the Civil claims exemplar) services to help test triage as part...
...ability and/or motivation. The first part of the project was to understand what government already knew about these users. We collected user insight from a range of government departments. We...
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services. The...
...of capability currently exists, pointing to an opportunity to develop self help networks, with more experienced services advising and coaching those new to the area. To share examples of best...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
...match the updates. The guidance now includes new information and definitions around assisted digital provision, as agreed through our cross-government work. For example, the guidance now explains; when services don’t...
...1. Assisted digital is not about creating a new service or channel Assisted digital is about creating a sustainable and practical way to support someone to use the same digital...
...be focused on identifying needs for support for the new service, not what people think about the old one. 5. Has the service team identified and done user research with...
...new and re-designed digital services have to demonstrate how they will provide high quality assisted digital help for users to meet criterion 10 of the standard: 'Put appropriate assisted digital...