...designing new systems using the same design principles as customer-facing services. Digital efficiency These new back office systems and super quick iterations mean that less has to be spent on...
...a new digital service which will make it as easy as possible for farmers to claim their Rural Payments. We recognise that some farmers, especially those living in remote rural...
Ben Carpenter, a service standard assessor at GDS, talks about how the new digital service standard is good news for people who need help to complete online services. The...
...with many new TVs capable of voice control and input, fields could be filled in using speech. When a field was completed, the control would advance to the next field....
...work”, “greater than the sum of its parts” - take your pick of any of these phrases, but it’s always better to work together than in silos and in that...
...take-up plan. New users can be encouraged to use the digital service by telling people about it using departmental communication channels. Recently, I visited the NHS Bloods and Transplants team...
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service. As this service moved towards being released as a public beta he has been researching...
...There are estimated to be 250,000 new claims annually for Carer’s Allowance. In the week to 31st August, digital take-up was 69%, up from 25% in October 2013. This increase...
...gone Live (such as Visit someone in prison) told us that the sooner service teams start to think about developing assisted digital support the better. They asked us to simplify...
...1. Assisted digital is not about creating a new service or channel Assisted digital is about creating a sustainable and practical way to support someone to use the same digital...